IT Support

We offer a range of Service Level Agreements that are flexible and cater for all sizes of organisation. As each business has its own specific IT needs and we recognise that each business requires its own specific IT support. Whether it be an on-site engineer provided by us to assist you in maintaining your systems, or a safety net in case of emergencies.

Web Development

App Development

WordPress

SEO & Social Media

eCommerce

Logo & Banner Designing

Our highly competitive IT Support:

  • Non-contract / ad-hoc assistance:
  • Flexible contracts from 6 months to 5 years (per 1/2 hour):
  • Consultancy Services:
  • High priority callout or emergency response is guaranteed within 2 hour
  • All contracts include 24/7/365 cover
  • Remote assistance is available on request
  • Telephone technical support is FREE
  • All support calls are answered by qualified engineers
  • Server and Client Systems

We also provide support for a wide range of Server and Client systems from Microsoft and Mac and Microsoft Office.

  • Inclusive of our services is support for all system hardware and network infrastructures.
  • Comprehensive backup services, disaster recovery and systems resilience.
  • Data security services, Anti Virus, data encryption and disk failure recovery.
  • Internet provision from Broadband to Leased Lines and VPN.
  • We also provide Remote assistance and Telephone support.

Supported systems and services:

Operating Systems:

  • All Microsoft Windows versions: 95, 98, ME, NT, 2000, XP, Vista
  • Windows 2000/2003 Server (Advanced) & NT4 Server
  • Others: Novell Netware 4.11, 5, 6, 6.5 & Linux

Networking / Internet:

Faultfinding, Maintenance & Installation of:

  • Broadband, Leased Line, ISDN, ADSL, DSL, Cisco Routers, Switches and Broadband routers
  • Ethernet / CAT5 Network Cabling
  • TCP/IP, DNS, WINS, DHCP, Zone Files
  • Firewall’s Virtual Private Networks (VPN)
  • Web Site Design, Domain Name Registration, and Hosting
  • POP3/SMTP email services
  • Voice Systems, and Video Conferencing

Server-based systems:

  • Microsoft Exchange Server 5, 5.5 2000, 2003
  • GroupWise Email Server
  • Web Cache, VPN & Proxy Server
  • SQL Server 6, 6.5, 7 & 2000 Databases
  • Internet Information Server
  • Microsoft SMS Server
  • VERITAS Backup Exec and Arc Serve Backup
  • Remote Access Services
  • Terminal Services
  • Active Directory and NDS
  • Sage 

Anti Virus:

  • Entrust Inoculate IT
  • Symantec
  • Anti Virus Enterprise
  • MacAfee Enterprise
  • Sophos Sweep

General:

    • Hardware Maintenance, Installation and Upgrading
    • Memory, Hard Drives, Processors, Motherboards, Printers, Video and Sound cards, Network cards, USB devices
    • Digital Cameras, Web Cams, Backup Devices, UPS, Monitors, Fax, Scanners, DVD & CDRW, Modems and Wireless Networking

Applications:

  • Microsoft Office 97, 98, 2000, XP and 2003: Word, Outlook, Outlook Express, Excel, Access, PowerPoint, FrontPage, Internet Explorer, Publisher, Project Manager
  • Others: AutoCAD, Firefox, Paint Shop Pro, Nero, Sage, Visio, Adobe Acrobat

Resilience:

  • Anti-Virus and Anti-Spam
  • Data Backup and Restoration
  • Firewall’s
  • Data Security and PGP
  • System Monitoring
  • RAID
  • Security Updates
  • Cluster services
  • Service Packs and Operating System Upgrades
  • Comprehensive Disaster Recovery